Our Offices Will be Closed for the Upcoming Holidays on the Following Dates:
Thursday, November 25th & Friday, November 26th
Thursday, December 23rd & Friday, December 24th
Friday, December 31st
We Anticipate Increased Call Volume & Hold Times on Mondays after these dates.
We will work as quickly as possible to take your calls but encourage all patients to utilize our secure patient portal for any non-urgent requests. Don’t forget you can always submit refill requests through your pharmacy directly and they will submit your request electronically to us. We recommend to everyone to review their refill needs in advance to ensure you have sufficient quantity until we are able to process your requests.
Has Your Insurance Changed With the New Year?
With the new year, we understand many of our patients will have insurance plan changes. To better ensure we can provide you with seamless care, we ask that you please let us know of any insurance changes you may have prior to your visit with us. This allows us to verify your coverage and make sure any necessary authorizations are in place. The first of any new year can be a difficult time for us to reach your insurance company in a timely manner simply due to their call volume. Often even electronic resources to verify benefits may also be overwhelmed and cause delays for us to ensure your coverage.
Due to anticipated high call volume, please feel free to send us a secure portal message with any insurance updates. If you prefer, you can always call us with your updates at 919.782.3456.
Thank you and please have a wonderful and safe New Year!