Inclement Weather Update for Friday, January 21, 2022

Due to the impending inclement weather, both our Raleigh and  Durham Offices will be closed to in-office patients for the entire day of Friday, January 21st. 

This closure will not impact any Telemedicine visits, which will proceed as normal.  If you were scheduled for an IN-OFFICE visit, we will be reaching out to you to discuss rescheduling you, so please be on the lookout for a call from us!

Our phone lines will be open as normal for patient calls.  Our remote customer service team can reschedule most visits and take your messages, however, we may not be able to address all concerns until our teams can safely return to the offices.

As always, we urge you to check our website again for the most current information prior to leaving home to come to your appointment to check for any additional delay or update due to rapidly changing conditions.  You can also check our Facebook page or WRAL (channel 5) and WTVD (channel 11).  

Thank you for your understanding and stay safe!

Has Your Insurance Changed With the New Year?

With the new year, we understand many of our patients will have insurance plan changes.  To better ensure we can provide you with seamless care, we ask that you please let us know of any insurance changes you may have prior to your visit with us.  This allows us to verify your coverage and make sure any necessary authorizations are in place.  The first of any new year can be a difficult time for us to reach your insurance company in a timely manner simply due to their call volume.  Often even electronic resources to verify benefits may also be overwhelmed and cause delays for us to ensure your coverage.  

Due to anticipated high call volume, please feel free to send us a secure portal message with any insurance updates. If you prefer, you can always call us with your updates at 919.782.3456.

Thank you and please have a wonderful and safe New Year!