In anticipation of a potential weather delay or closure for Friday, January 21, the Raleigh Neurology Pharmacy will have any medications that were due that day, filled and ready for patient pick up on Thursday, January 20th.
Potential Impacts of Winter Weather to Patient Visits
for Friday, January 21, 2022
Given the preliminary forecasts for ice and snow beginning Thursday night and going into the weekend, we wanted to share some direction in advance for patients with upcoming visits at Raleigh Neurology.
We have already begun calling returning patients to convert their appointments to Telemedicine where appropriate. If you have a new patient visit or testing that must be in the office, we will notify you of any delay or closure with an automated call as soon as we determine conditions are unsafe for our patients or team. These calls will go to the primary phone number you have listed with us. As always, we value the opportunity to ensure we have up to date contact information for you and are happy to help update your record if you have any contact changes.
Before leaving home for your visit at RNA, we urge you to check one of the following to verify if our offices are delayed, closed, or if there have been any additional updates since you may have received an automated call:
- Here on our website
- Our Facebook page
- WRAL (channel 5)
- WTVD (channel 11)
Our phone lines will remain open as normal even if the offices delay or close. Our remote customer service team can reschedule most visits and take your messages, however, we may not be able to address all concerns until our teams can safely return to the offices.
If you do have a visit that ends up being impacted by a weather delay or closure, we will be reaching out to you to reschedule, so please be on the lookout for our call!
We thank you for understanding and please stay safe whatever winter weather we may receive.
Has Your Insurance Changed With the New Year?
With the new year, we understand many of our patients will have insurance plan changes. To better ensure we can provide you with seamless care, we ask that you please let us know of any insurance changes you may have prior to your visit with us. This allows us to verify your coverage and make sure any necessary authorizations are in place. The first of any new year can be a difficult time for us to reach your insurance company in a timely manner simply due to their call volume. Often even electronic resources to verify benefits may also be overwhelmed and cause delays for us to ensure your coverage.
Due to anticipated high call volume, please feel free to send us a secure portal message with any insurance updates. If you prefer, you can always call us with your updates at 919.782.3456.
Thank you and please have a wonderful and safe New Year!