Potential Impacts of Winter Weather to Patient Visits

for Friday, January 21, 2022

Given the preliminary forecasts for ice and snow beginning Thursday night and going into the weekend, we wanted to share some direction in advance for patients with upcoming visits at Raleigh Neurology. 

We have already begun calling returning patients to convert their appointments to Telemedicine where appropriate.  If you have a new patient visit or testing that must be in the office, we will notify you of any delay or closure with an automated call as soon as we determine conditions are unsafe for our patients or team.  These calls will go to the primary phone number you have listed with us.  As always, we value the opportunity to ensure we have up to date contact information for you and are happy to help update your record if you have any contact changes.

Before leaving home for your visit at RNA, we urge you to check one of the following to verify if our offices are delayed, closed, or if there have been any additional updates since you may have received an automated call:

• Here on our website  
• Our Facebook page
• WRAL (channel 5)
• WTVD (channel 11)

Our phone lines will remain open as normal even if the offices delay or close.  Our remote customer service team can reschedule most visits and take your messages, however, we may not be able to address all concerns until our teams can safely return to the offices.

If you do have a visit that ends up being impacted by a weather delay or closure, we will be reaching out to you to reschedule, so please be on the lookout for our call!

We thank you for understanding and please stay safe whatever winter weather we may receive.