If you are experiencing an emergency please call 911.
By Phone (919) 782-3456
Our patient service representatives are available during regular business hours (8am-4pm) and can assist you with any questions you have and help you with a variety of services including appointment scheduling, accessing our patient portal, making a payment and much more.
Online – RNA Secure Patient Portal
Our patient portal provides secure communication with our patient service and clinical teams and is the best source of information to answer many questions from accessing forms and paying your bill to communicating directly with members of the care team regarding non-urgent matters.
Click here to log into athenaCommunicator or to create a new portal account.
You can still access the legacy portal, Medfusion, by clicking here.
By Mail
If you prefer to contact us by mail, our primary mailing address is listed below:
Raleigh Neurology Associates, P.A.
1540 Sunday Drive
Raleigh, NC 27607
Make an Appointment
At Raleigh Neurology Associates, our primary focus is to provide the highest quality care to our patients and families. There are several ways in which you can make an appointment:
Online – RNA Secure Patient Portal
A quick and convenient way for our established patients to request an appointment is through our secure online patient portal.
Click here to login and communicate directly with our care team.
By Phone (919) 782-3456
Our patient service representatives are available during regular business hours (8am-4pm) and can assist you with scheduling or changing an appointment, whether your are an established patient or a new patient looking to establish care.
Referrals
In some cases, insurance carriers require a referral from a physician. We work closely with all of our primary care offices that can make a direct referral to Raleigh Neurology on your behalf. Once the referral is received, our team will contact you to schedule the appointment and start the journey.
Insurance plans can be confusing! Our skilled patient services team can help you understand your coverage. We participate with most major insurance carriers.
Request My Records
We now partner with HealthMark Group to assist with your medical records requests. Please see below for how to request records:
How to Request Medical Records
You can click on the link above to enter your email and start the process. Once your request is complete, you will receive an email with a secure link to download your records.
How long does it take to process requests?
Records can be available for download in as few as 8 business hours. However, some records may be subject to physician approval and can take up to 5 business days. If it has been more than 5 days since you made your request, please reach out to HealthMark at status@healthmark-group.com for an update.
Need more help?
You can find a list of frequently asked questions as well as chat live with a HealthMark medical records specialist for additional help on Monday to Friday from 8 AM to 6 PM CT by clicking here: https://healthmarkgrouphelp.zendesk.com/hc/en-us
Request My Images
Nexus MD provides patients with direct access to their imaging records through a secure, cloud-based patient portal. This allows patients to view, download, and share imaging studies without needing CDs or submitting manual record requests to Raleigh Neurology.
How Patients Access Their Images:
- First-time users: https://raleighneurology.myimages.app/login (Patients complete a one-time account setup.)
- Returning users: https://raleighneurology.myimages.app (Patients log in using their existing Nexus MD account.)
Support Information:
Nexus MD Support Email: support@nexus-md.com
Nexus MD Technical Support Phone: (415) 523-4442
Help with External Forms
There are times when you may have an external form (examples include DMV, FLMA, etc.) that you need completed by a provider. We have a variety of ways you can provide these to RNA so we can coordinate completing them for you. From the time the form is received at our office, there is a 2-4 week turnaround for completion, depending on complexity. Please note there may be a charge for some forms to be processed.
Online – RNA Secure Patient Portal
Our patient portal provides secure communication with our patient service and clinical teams and is the best source of information. It will answer many questions, from accessing forms and paying your bill to communicating directly with members of the care team.
By Phone (919) 782-3456
You can also call us at our main number and speak to one of our patient service representatives who will take you through the steps to request your records. If you prefer, click here to download the records release form for you to complete.
By Fax (919) 325-4693
By Mail
Raleigh Neurology Associates, P.A.
1540 Sunday Drive
Raleigh, NC 27607
Patient Relations
We are dedicated to providing the highest level of quality care for all our patients. It is very important to us that every patient has a good experience. The following email address is dedicated for your suggestions and comments to help us improve our services: info@raleighneurology.com *** For cancellations, urgent issues, or patient-specific questions, please call our main line, 919-782-3456, or use our secure patient portal.
***NOTE: Messages sent to this address may not be checked on a daily basis. This e-mail address should be used for informational purposes only. It is not an encrypted e-mail address and therefore no personal information should be included in e-mails. Any attachments recieved will not be opened-please use your patient portal to send us any forms.