Insurance Updates for the New Year?
We always welcome the opportunity to update your insurance and any other demographic information. With the New Year coming, it’s especially important to ensure we have the most up-to-date information, especially if you have any upcoming testing or procedures scheduled in early 2020.
If you know of any changes for you or your child’s insurance, please call us or send a secure patient portal message so we can update our system and any authorizations.
Raleigh Office Closing Today at 2pm (Dec 10) – Durham Office Closed – Both Offices will open at 11am Tuesday (December 11)
To ensure the safety of our patients and staff, we have made the following modifications to our office hours.
Monday, December 10
Durham Office: Closed; sleep lab opened tonight
Raleigh Office: Closing at 2pm; sleep lab opened tonight
Tuesday, December 11
Both Raleigh & Durham Offices will open at 11am.
Please check back later today as we will update this decision if weather conditions change. We apologize for any inconvenience this may cause. We will be contacting patients to advise of the closing and will reach back out to reschedule. We will continue to monitor conditions and we may further delay opening the practice or remain closed when weather creates potentially hazardous conditions. This information will be posted on WRAL and ABC 11-WTVD as well as our website, www.raleighneurology.com, and our Facebook page, Raleigh Neurology Associates. Patients with scheduled appointments for the day(s) in question will also receive an automated call informing them of any delay or closures. To ensure we are able to reach you to let you know of any possible closures or delays, we ask that you please keep your contact information up to date and verify we have the best number to reach you.
*Please keep in mind, all contact/notification methods are contingent upon available electrical service and may be delayed if there are power outages.
Has Your Insurance Changed With the New Year?
With the new year, we understand many of our patients will have insurance plan changes. To better ensure we can provide you with seamless care, we ask that you please let us know of any insurance changes you may have prior to your visit with us. This allows us to verify your coverage and make sure any necessary authorizations are in place. The first of any new year can be a difficult time for us to reach your insurance company in a timely manner simply due to their call volume. Often even electronic resources to verify benefits may also be overwhelmed and cause delays for us to ensure your coverage.
Due to anticipated high call volume, please feel free to send us a secure portal message with any insurance updates. If you prefer, you can always call us with your updates at 919.782.3456.
Thank you and please have a wonderful and safe New Year!