Insurance Updates for the New Year?
We always welcome the opportunity to update your insurance and any other demographic information. With the New Year coming, it’s especially important to ensure we have the most up-to-date information, especially if you have any upcoming testing or procedures scheduled in early 2020.
If you know of any changes for you or your child’s insurance, please call us or send a secure patient portal message so we can update our system and any authorizations.
We always strive to maintain a clean and sanitary environment for our patients and employees. In light of the current situation, our housekeeping has been exponentially increased. If you are well and have a scheduled appointment, test, or procedure, it is our intent to be available to not only serve your neurological needs but provide a safe and sanitary environment to do so.
If you or your child have an upcoming appointment and can answer yes to the below listed questions, please notify us. You may send us a message through our secure patient portal or call us at 919-782-3456 (please be advised, we are seeing increased call volume and you may experience longer wait & hold times if you opt to call) . We will ask that you remain at home and provide you with a new appointment at your convenience.
- Are you or your child displaying any common flu-like symptoms (fever, cough, shortness of breath) or any respiratory difficulty?
- Have you or your child travelled to an area with widespread or ongoing transmission (Level 3 Travel Health Notice) such as China, Iran, South Korea, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City, the UK, or Ireland?
- Have you or your child had direct contact with a confirmed case of COVID-19?
Any patient presenting to our offices affirming any of the above will be asked to go home and contact their primary care provider. Again, we will work with you to reschedule your or your child’s appointment to another time with no penalty.
Additionally, out of an abundance of caution, we are limiting any non-essential visitors, vendors, or stakeholders. If you or your child are well and coming to our office for an appointment, we kindly ask that you limit the number of persons who accompany you, if at all possible. We may ask that only you or you and your child be present in the clinical areas and any other accompanying adults remain in one of our waiting areas.
Increased Call Volume & Hold Times
Due to current events, we are currently experiencing increased call volumes and higher hold times. We are working to address your calls as quickly as possible but also encourage all patients to utilize our secure patient portal for any non-urgent requests.
Thank you for your patience.
We are here to serve our patients
Since March of this year, we have implemented many recommendations from state and federal agencies to provide the safest possible environment for everyone in our offices. From cleanings, screenings, required masks, and social distancing just to list a few, we’ve applied it all!
We want you to know we care about your safety and all appropriate precautions have been taken to ensure you are able to come receive care in our office and can feel confident in doing so. That said, we completely understand we still have at risk patients and we want to ensure they receive the same quality, timely care. To that effect, we continue to offer virtual telemedicine visits to allow for the closest possible experience as being in our actual office.
For the time being, we will continue with general office and phone hours from 8am-5pm. Certain departments such as MRI and our Pain Clinic may be accepting scheduled patients outside of these hours. If you are scheduled before 8am or after 5pm, please enter through our front entrances and we’ll be there to assist you.
As part of our effort to ensure the safety of you and our staff, we require that you wear a mask or some form of covering over your nose and mouth, such as a homemade mask, scarf, bandana, or handkerchief. You can learn more by visiting the CDC site below.
Has Your Insurance Changed With the New Year?
With the new year, we understand many of our patients will have insurance plan changes. To better ensure we can provide you with seamless care, we ask that you please let us know of any insurance changes you may have prior to your visit with us. This allows us to verify your coverage and make sure any necessary authorizations are in place. The first of any new year can be a difficult time for us to reach your insurance company in a timely manner simply due to their call volume. Often even electronic resources to verify benefits may also be overwhelmed and cause delays for us to ensure your coverage.
Due to anticipated high call volume, please feel free to send us a secure portal message with any insurance updates. If you prefer, you can always call us with your updates at 919.782.3456.
Thank you and please have a wonderful and safe New Year!