Insurance Updates for the New Year?

We always welcome the opportunity to update your insurance and any other demographic information.  With the New Year coming, it’s especially important to ensure we have the most up-to-date information, especially if you have any upcoming testing or procedures scheduled in early 2020. 

If you know of any changes for you or your child’s insurance, please call us or send a secure patient portal message so we can update our system and any authorizations.

Thank you! 

*Winter Weather Update*

To ensure the safety of our patients and team members, we have decided to adjust both our offices’ schedules.

Thursday, February 20, 2020:  We have cancelled appointments in both our Raleigh and Durham offices beginning at 3:00pm, including Overnight Sleep Studies in the Raleigh & Durham offices.  

Friday, February 21, 2020: We will delay both our offices’ opening until 11:00am. 

*If you are scheduled for an MRI in the Raleigh office, these schedules are not impacted by these closures and you will be receiving a call if there is any change to your scheduled appointment.*

We will continue to monitor the weather event and any additional delay or closure information will be posted on WRAL and ABC 11-WTVD, as well as here on our website, and our Facebook page, Raleigh Neurology Associates. 

Patients with scheduled appointments for the day(s) impacted will receive an automated call informing them of any delay or closures if they have not already been contacted. To ensure we are able to reach you to let you know of any possible closures or delays, we ask that you please keep your contact information up to date and verify we have the best number to reach you.  We apologize for any inconveniences these decisions may cause.  

*Please keep in mind, all contact/notification methods are contingent upon available electrical service and may be delayed if there are power outages.

Wednesday, February 5, 2020 Phone Issue

We are currently experiencing an issue with our phone system that we are aggressively working to resolve.

If you are experiencing a medical emergency, we encourage you to go to your nearest Emergency Department or call 911.

Thank you for your patience.

Has Your Insurance Changed With the New Year?

With the new year, we understand many of our patients will have insurance plan changes.  To better ensure we can provide you with seamless care, we ask that you please let us know of any insurance changes you may have prior to your visit with us.  This allows us to verify your coverage and make sure any necessary authorizations are in place.  The first of any new year can be a difficult time for us to reach your insurance company in a timely manner simply due to their call volume.  Often even electronic resources to verify benefits may also be overwhelmed and cause delays for us to ensure your coverage.  

Due to anticipated high call volume, please feel free to send us a secure portal message with any insurance updates. If you prefer, you can always call us with your updates at 919.782.3456.

Thank you and please have a wonderful and safe New Year!

DURHAM

4111 Ben Franklin Blvd

location03
location-circles-mobile-dur3

RALEIGH

1520 & 1540 Sunday Drive

location02

location-circles-mobile-ral3