Weather Alert: We are currently experiencing exceptionally high call volumes…
We are experiencing exceptionally high call volumes due to recent weather-related closures and delays. If you or your child had an appointment with one of our providers or testing that was impacted by a weather closure or delay, be assured we will be in contact to get you rescheduled. Please anticipate one of our scheduling team reaching out to you. Thank you for your patience!
To ensure the safety of our patients and staff, we may delay opening the practice or remain closed when weather creates potentially hazardous conditions. This information will be posted on WRAL and ABC 11-WTVD as well as our website, www.raleighneurology.com, and our Facebook page, Raleigh Neurology Associates. Patients with scheduled appointments for the day in question will also receive an automated call informing them of any delay or closures. To ensure we are able to reach you to let you know of any possible closures or delays, we ask that you please keep your contact information up to date and verify we have the best number to reach you.
Has Your Insurance Changed With the New Year?
With the new year, we understand many of our patients will have insurance plan changes. To better ensure we can provide you with seamless care, we ask that you please let us know of any insurance changes you may have prior to your visit with us. This allows us to verify your coverage and make sure any necessary authorizations are in place. The first of any new year can be a difficult time for us to reach your insurance company in a timely manner simply due to their call volume. Often even electronic resources to verify benefits may also be overwhelmed and cause delays for us to ensure your coverage.
Due to anticipated high call volume, please feel free to send us a secure portal message with any insurance updates. If you prefer, you can always call us with your updates at 919.782.3456.
Thank you and please have a wonderful and safe New Year!